COINS Mobile Tech2.16.1 - App Store

Mobile Tech completely replaces paper and pen for creating service reports. Field Technicians use Mobile Tech on a mobile device to get their daily schedule and to record labor, parts, and other information as they work.

Version History App crashes when returning from background and fetch all error occured 2.16.1 2d ago New Features

You can now stamp photos with GPS coordinates and the date and time. Using the photo's EXIF data, the app displays exactly when and where each photo was taken. (Must be on Coins ERP+ v12.06).

Service quote package ordering is now preserved when quotes are submitted. (Must be on Coins ERP+ v12.05+).

You can now tap the AI Summary button on the Review screen to generate a natural-language summary of the visit. The summary can be applied to the Work Done or Additional Work fields with a single tap. (Must be on Coins ERP+ v12.06).

Enhanced User Experience

Managing email addresses is now easier on the Update Location Details screen and the Signature Delivery Method screen. Email addresses are now listed vertically instead of requiring horizontal scrolling.

Issue Resolution

Resolved an issue where the Asset/Equipment Requested Change alert was not generated after changing the filter quantity on the equipment. (Must be on Coins ERP+ v12.05+). 2.16.0 Sep 28 Fixed an issue that occurred when a user adjusted their hours on a timesheet, it was displaying the old hour instead of the adjusted ones.
Fixed an issue where photos that were being attached to a hazard were not always displaying in ERP+
Fixed an issue where previously submitted timesheet hours were not displaying in the Weekly Timesheet Summary 2.15.4 Aug 4 Resolved an issue where the PM Tasking button intermittently disappeared.
Resolved an issue where technicians assigned to only one KCO were unable to see their visits after logging in.
Resolved an issue where switching between KCOs caused data to display incorrectly. 2.15.3 Jul 15 Fixed an issue where future time blocks were appearing in the Weekly Timesheet Summary before their applicable dates.
Fixed an issue where technicians with access to multiple KCOs could not see visits for a second KCO after switching, without fully closing the app.
We have identified an issue where the Tasking button intermittently disappears from the Service Order. A targeted fix has been applied in this release and we are monitoring the results 2.15.2 May 21 Fixed an issue where the app retained the previous user's session, preventing other users from logging in.
Fixed an issue where future-dated Time Blocks were displaying with an incorrect status color. 2.15.1 Apr 30 XOi Integration – Session Expiry Data Reload: A new setting is available to force a full data reload when an XOi job session expires, keeping your data up to date.
Inventory Location Security: A new setting is available to restrict inventory use by location, giving you greater control over who can access inventory and where
Visit and Asset History: History for Visits and Assets is no longer capped at 10 records.
Password Change Verification: Users are now prompted to enter their current password before setting a new one, adding an extra layer of account security.
Other Charges: Default Billing Method Items in Other Charges will now automatically populate with the default billing method 2.15.0 Apr 7 * Fixed an issue with the ability to reject a Visit that had pending Hazards
* Fixed an issue with rejected Hazards appearing on next visit and new service order for the same location 2.14.5 Mar 31 Forms: Fixed an issue where duplicate forms were being created when changing the form status 2.14.4 Mar 16 Tasking Button Visibility: Resolved a display issue that made the tasking button difficult to see and select on mobile devices. The button is now fully visible and clickable.
XOi Integration: Resolved an issue with how Visits were handling pending XOi jobs 2.14.3 Mar 3 Forms Management: Fixed an issue where moving a form to a new status (draft, review, completed, etc.) was creating duplicate forms in both the mobile app and ERP+. Forms now save correctly without duplication.
Tasking Button Visibility: Resolved a display issue that made the tasking button difficult to see and select on mobile devices. The button is now fully visible and clickable.
Asset Display with Labor: Fixed an issue preventing Assets from displaying in the app when adding labor entries.
Asset Change Requests: Resolved an issue where the app was incorrectly triggering asset change requests for fields that were not modified during visit completion. The system now only creates change requests for fields where actual changes were made, reducing unnecessary reviews in ERP+. 2.14.2 Feb 26 Time Blocks Display: Fixed an issue where Time Blocks scheduled in advance were not displaying properly in the system.
Belt Size Field: Restored the missing belt size capture field in the Summary tab
Service Video Upload: Resolved a failure when submitting service videos through the iOS Service App
Filter Functionality: Fixed a bug that caused certain filters to become unusable when an invalid search string was entered.
Adding Materials : Resolved a crash that occurred when adding specific materials to the app.
Photos on Visits: Fixed an issue with images appearing larger than expected on service report 2.14.1 Feb 11 • Externally annotated photo crash
• Visit scheduled date in the summary tab is showing as backwards (DD/MM)
• Larger than standard font on iPhone negatively affects displayed text, sometimes only showing portions of text in fields
• Special Tools Required displays when asset is dormant
• Add wildcard text to location lookup 2.14.0 Jan 15 Added diagnostic tools to help resolve Service Video errors some users have experienced in Schedule & Dispatch. 2.11.8 10/07/2025 Fixed an unsigned timesheet error issue
Resolved XOi deep link issue where special characters in the payload prevented proper loading
Restored synchronous call processing 2.11.7 08/14/2025 This latest update brings important improvements and refinements, including bug fixes and performance enhancements related to videos, submission synchronization and Face ID. 2.11.5 07/08/2025 Critical fix for migration from VM to Azure web services. Upgrade is necessary to avoid service disruptions.
Fixed app crash when entering Diagnostic Response on the Tasks screen.
Corrected a Refrigerant typo.
Added "Pull to Refresh" functionality to the Tasks screen. 2.11.4 05/20/2025 Issue Resolution:

No Entries timesheet issue
Location hyperlinks were not working 2.11.3 01/27/2025 Signature icon was not compatible with iOS 16 and was missing on Customer Approval screen
Share icon was difficult to see on Documents 2.11.2 12/20/2024 Issue Resolution

App was crashing on Forms
Phone number hyperlink was not working
Asset Additional Work Photos could not be added on Service Report 2.11.1 12/13/2024 • The user interface has been updated with modern design changes
• Location Hazards will be presented to the user when a visit is started
• Pull to refresh capability has been introduced on the Assigned Orders screen
• The ability to capture Manufactured Date has been added on the OCR scan screen
• XOi warning has been changed to include the word “Visit” for clarity
• Open Timesheets will be removed when a Visit or Time Block is unscheduled
• A Video without transcription will require approval from the Technician
• Time zone offset issue when using Reschedule Visit feature has been resolved
• Crashing issue with Standard Phrase Resolution has been addressed
• Tasking issues have been addressed 2.11.0 11/22/2024 • Introduced recognition capabilities for Data Plate scans
• Redesigned the Visit Completion process
• Changed “Transcript text is missing" warning to "XOi Work Done text is missing”
• Debugging and fix for Asset “Resolution Code Not On File” issue
• Fixed issue with entering decimal values for Labor Generated Billing Lines
• Addressed Asset Manufactured Date issue

12.04 Fixes & Enhancements
• Video functionality
• Dormant Location handling on Location Lookup
• On-demand data requests for Assigned Orders
• Fixed 2 issues with 'Require submission of past timesheets' 2.10.0 08/22/2024 -Improved login efficiency
-Fixed issue with capturing photos against an Asset that is not 'On Visit' 2.9.5 07/23/2024 • Introducing OCR scan/Data Plate capture
• "Photo" option has been relocated from the action menu to the right-hand side menu.
• Enjoy full access to the action menu from the back of the visit card.
• Addressed an issue related to lost labor in visit submissions.
• Resolved app crashes related to Google Maps and Reset All Data.
12.04 Enhancements:
• Introducing a "Request XOi job" option
• Technician Disclaimers will be published to ERP+ for more accurate reporting.
• Ability to enable mandatory Visit Photo capture.
• Ability to enable mandatory Labor Hours entry.
• Ability to enable mandatory past timesheet submissions before starting a subsequent visit. 2.9.4 05/28/2024 In this release announcement have been included the below:
• 64454944 - Incorrect Map Location issue
• 64455146 - ‘Another Fetch in Progress’ improvement
• 64951249 - App crash with negative quantity plus decimal
• 64714348 - App crash problem with 0.5 labor
• Link XOi Asset details pop up improvement
• Only display Customer Reference field if ERP+ is v12.03+ 2.9.2 03/01/2024